Processing Time
After your order has been successfully placed, please allow 1-2 business days for us to process your order before it ships. Please allow 12-20 days for shipping for International Orders, and 5-12 days for USA Orders!
We will notify you via email as soon as your order is on its way to you. If you would like a tracking number please notify us via email, and we will provide you with one right away!
Domestic Delivery Time - Standard Shipping
Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Kana® cosmetics is not responsible for delays in delivery due to events beyond our control, including the shortage of materials, labor strikes, transportation failures, or acts of nature.
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Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery Fee will be charged to the payment form selected during checkout and will be subtracted from any refund or store credit.
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United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee the replacement of lost or stolen packages shipped via USPS.